Apropos

Apropos issue 6 - 2011

•	Merry Christmas and a Happy New Year
•	Planning for 2012

Apropos issue 5 - 2011

•	Goodbye RWC fever, Hello Christmas/New Year...
•	TeleConsultants 3rd Friday Open house
•	Market Place Disruption
•	Clock Ticking on CDMA Closure
•	Smartphone Security Review with Norton Mobile Security
•	Polycom RealPresence Mobile
•	"Good Enough Network?”
•	We would love to hear about what your challenges are
•	Something Light

Apropos issue 4 - 2011

•	Changes...
•	What's on your bill?
•	Mobile Radio (Radio Telephone or R/T)
•	Telecom CDMA Network Finally Shutting Down
•	Unified Communications to be worth NZ$212 million by 2017 (Communications Day)

Apropos issue 3 - 2011

•	VoIP research conducted
•	CONSIDER ALL THE ELEMENTS
•	Windows Mango and IE 9 - Changing the way smartphones work for you
•	Telecom and Sky TV join forces
•	Mobile Termination Rates
•	CallPlus – Service Update

Apropos issue 2 - 2011

•	Happy Easter
•	SIP Trunking, HSNS, VoIP – Too good to be true. What’s the catch?
•	If you are considering any of the above services, here are some crucial aspects you should consider before implementing any SIP/HSNS/VoIP services.
•	TravelSIM NZ announce significantly reduced voice roaming charges!
•	Shoretel Mobility – Slash mobile costs by up to 80%
•	Vodafone doing emergency mobile phone packs for Christchurch

Apropos issue 1 - 2011

•	What can we say ...
•	Quick tip: Reduce your mobile data costs
•	Dealing with the bully - TeleConsultants / Snapshotz February seminar
•	Short and Sweet - 4 key benefits of SIP trunking
•	Get Set For Our Next Seminar
•	Vodafone set on leading NZ customer service
•	China comes calling - Partner News from Snapshotz Online developer, CustomerServicesAudit
•	CSA looks forward : Trends in 2011 - Customer Service and IT Support

Apropos issue 2 - 2010

•	Website change: Adding value with "Free Info"
•	TelcoOptimiser goes to town
•	Snapshotz success extends
•	NZ Post makes some changes for us
•	Calendars
•	Seasons Greetings, again, so soon
•	Summer hours

Apropos issue 1 - 2010

•	Introducing Daren O'Meara
•	An expert eagle eye. What do you find when you really look?
•	What's happening with Avaya/Nortel?
•	Kiwi Contact Centre Audit Tool in 14 Countries
•	Something to think about

Summer Greetings : Apropos issue 5

•	We wish you all the best for the holiday season
•	Would you like a calendar?

Apropos issue 4 - 2009

•	Keeping telco costs on track
•	Computerworld article, 24 July 2009
•	“We were surprised to find that we had phone lines we didn't know about… ”
•	Waiting on broadband
•	Where have we been working?
•	TUANZ Innovation Awards 3 September 2009
•	MS Outlook 2007 – Computer Coaching from Kinetics
•	CustomerServicesAudit co-host our September Open House

Apropos issue 3 - 2009

•	Welcoming Les Whale
•	Getting Serious about TelcoOptimiser
•	Mobile - the devil will be in the detail

Apropos issue 2 - 2009

•	2009 - the year ahead
•	Coming up in Telecommunications
•	Developments
•	Getting the best value for what you pay - TelcoOptimiser
•	Sales Role available - Want to help us promote TelcoOptimiser?
•	Snapshotz snapped up
•	Finally

Apropos 2009 #1

•	Farewelling Grant Casci

We wish you all the best for the holiday season - Apropos Issue 6

•	A simple summer greeting from Apropos

Apropos : A World First For Contact Centre Management : Issue 5 2008

•	Snapshotz Team Delivers A World First For Contact Centre Management
•	Introducing Snapshotz Customer Services Audit
•	How it works
•	Pricing - Special Launch Deals Until 23 December 2008
•	Want to take advantage of this great new tool but don’t have the time or resource?
•	An Expert, Independent Review, The Easy Way

Apropos issue 4 - 2008

•	Smart moves in today’s economy
•	Talking shop in Indianapolis - I3 Partner Conference
•	Better Business Cases - I3 Partner Conference
•	Contact Centres to Work Centres – Business Process Apps for the Masses - I3 Partner Conterence
•	Software as a Service – The Return of the ASP Model - I3 Partner Conference
•	Website refresh
•	The last Open House

Apropos issue 3 - 2008

•	Positive Signs in the Telco Sphere
•	Thinking Mobile – Framing the Future
•	No One Ever Got Fired For Saving Money
•	In Brief

Apropos issue 2 - 2008

•	In a Nutshell - TUANZ Contact Centre Conference
•	If The Hat Fits - Roles And Responsibilities In The Contact Centre
•	Promote your Contact Centre within your Business
•	Got a quick question on contact centres?
•	Is your company is easy to deal with?
•	Greening your business
•	3rd Friday Open House - Want to come?

Apropos issue 1 - 2008

•	Welcome to 2008
•	Short, sharp reviews deliver immediate benefits – case studies
•	... and we keep on adding value
•	What else have we been up to?
•	TUANZ Contact Centre Conference, in association with TelstraClear, 23-24 April
•	In Brief

Apropos issue 6 - Summer 2007

•	2007 High in promise, low on delivery
•	Expectations for the New Year
•	TeleConsultants highlights
•	A less-stress Christmas
•	We wish you all the best for the holiday season

Apropos Issue 5: 2007 - IP Telephony Survey

•	IP Telephony becomes “business as usual”

Telecommunications - leveling the playing field

•	Telecom bubble may be about to burst
•	Telco turns around its customer service : Contact Centre warrant of fitness case study
•	Negotiating successful telco contracts
•	What does managing your telecommunications really mean?
•	Coming soon … TeleConsultants IP Telephony survey 2007
•	An office for 2

Apropos Issue 3 - 2007

•	We’ve had a makeover!
•	Security and Continuity
•	IDC Predictions
•	7 “Habits” of Highly Effective IT Security Managers – what IDC says IT managers should know and do
•	Benchmarking bouquets - Telecommunications Costs Benchmarking offer to TUANZ members
•	Our Contact Centre industry has grown-up
•	Grant Casci is at it again!
•	Blackberry Trial

Apropos Issue 1 - 2007

•	What is Broadband?
•	How Others Define It
•	TeleConsultants' Take
•	Local Loop Unbundling - The Great Big Red Herring
•	The Way Forward
•	Open Access Network Alternatives

Apropos Issue 2 - 2007

•	Change Is The Only Constant
•	The ICT Landscape
•	The Number Portability Rule - No April Fool
•	Benchmarking - Getting Clear on What You've Got
•	Policies - What is Acceptable Use?