Professional firm finds TelcoOptimiser makes dollars and sense
Law firm gets clarity on the spend, trends and services of it's telecommunications.
Getting a clear picture of Simpson Grierson's telecommunications services and spend was a challenge the busy IS Manager could do without - so TeleConsultants was asked to take charge of it. Now the IS Manager has an overview of services, monthly billing reports that make sense, and confident answers to top management queries about spend, systems and trends. TelcoOptimiser means management can now focus on the larger IS issues without distraction.

$1 million+ savings from Telecommunications Review
Financial Services Group works smarter and tames telecommunications spend.
An independent telecommunications review for a financial services group found cost savings and identified how the group could apply smarter management to its telecommunications.

Well done! Now here’s how to be outstanding: Taking a CONTACT CENTRE to the next level
Contact Centre Health Check gives finance Customer Service Centre a big tick – and points the way to even finer performance.
An independent review of a Customer Service Centre benchmarked its performance against industry standards and provided a roadmap for further successful fine-tuning.

Kiwi strategy for Iran
TeleConsultants helps the island of Qeshm plan for a big future
With plans to become the Gulf’s leading free-trade area, the Iranian island of Qeshm needs to develop world-class services to attract international investment. TeleConsultants delivered a telecommunications master plan that builds on their existing infrastructure, and will support the developing needs of the island.

Customer Service Centre turnaround
The Customer Service Centre for a New Zealand telco found itself in trouble - inadequate resourcing and inconsistent and unacceptable service levels were resulting in frustrated staff and unhappy customers. TeleConsultants’ Health Check helped them find the way out.

Changes for the better were seen almost immediately. Within weeks, call abandonment rates had halved, recruitment was up, absenteeism was down and the necessary resources were coming onstream. The CSC can now proactively drive its own operation, rather than be driven by outside factors.